Squarespace is known for our award-winning design, new technology, memorable marketing campaigns, and the teams that power it all behind the scenes. Our Recruiting team's mission is simple: we find and hire the talent that will help us transform the future of online publishing.
We are in search of a Recruiter to lead hiring in both the United States and Ireland for Customer Support, Sales Development, and Account Management. You will be responsible for executing against hiring targets for our high-volume Customer Support Advisors & Associates to ensure our customers across the globe have the support they need, 24 hours a day, 7 days a week. You will also be responsible for hiring across newly created groups such as Sales Development and Account Management to support our growing Enterprise-level customer base
You will report into our Manager, Business Recruiting and be based in our New York headquarters.
At this time, all Squarespace employees are working remotely until June 2021. We are closely monitoring the status of COVID-19 to determine if and when it is safe to return to our offices.
RESPONSIBILITIES
Full-cycle recruiting for our high-volume Customer Support, Sales Development, and Account Management teams in the US and Ireland
Oversee the internal hiring process within Customer Operations and Channels & Services globally in partnership with a Recruiting Coordinator
Build high-trust relationships with hiring managers and interviewers alike; communicate weekly progress updates to senior leadership
Develop an understanding of the strategy, goals, processes, culture, and skill set needed for the Customer Operations and Channels & Services teams; use this knowledge to co-author job descriptions, craft recruitment strategies, and communicate with candidates
Partner with the Learning & Development, Workforce Solutions, FP&A and HR Business Partner teams to ensure agreement on timing and size of incoming Advisor and Associate classes
Maintain detailed records in our applicant tracking system. Use your keen attention to detail to become a trusted partner to internal People team partners to ensure reporting accuracy and a stellar new employee onboarding experience
Source prospective candidates for designated roles; full-cycle recruiting for ad hoc roles
REQUIREMENTS
1-2 years of experience in a recruiting support role supporting high volume client groups
Experience working within strict timelines
High touch philosophy with applicants, candidates, referrals and employees to ensure everyone involved with the hiring process has an excellent experience
Project management skills with an eye for detail
Positive attitude, adaptability, and the ability to navigate competing priorities
Benefits & Perks
Health insurance with 100% premium covered for you and your dependent children
Flexible vacation & paid time off
Up to 20 weeks of paid family leave
Equity plan for all employees
Retirement benefits with employer match
Fertility and adoption benefits
Free lunch and snacks at all offices
Education reimbursement
Dog-friendly workplace in New York office
Commuter benefit in the form of reduced tax (Ireland) and pretax (US)
About Squarespace
Squarespace makes beautiful products to help people with creative ideas succeed. By blending elegant design and sophisticated engineering, we empower millions of people — from individuals and local artists to entrepreneurs shaping the world’s most iconic businesses — to share their stories with the world. Squarespace’s team of more than 1,200 is headquartered in downtown New York City, with offices in Dublin and Portland. For more information, visit www.squarespace.com/about.
Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
