Schedule

All Times Central Standard Time

8:30 AM - 9:30 AM

Registration & Breakfast

Get to know other attendees over a light delicious breakfast featuring fresh juice, bagels with cream cheese and jams, pastries, and seasonal fruit.  

9:30 AM - 9:45 AM

Welcome Remarks

Wahab Owolabi
9:45 AM - 10:30 AM Forum

Navigating the AI Era – What’s Inevitable, and How to Stay Ahead

AI is transforming recruiting operations faster than ever — but what does that really mean for the people at the heart of it? In this keynote, Richard Cho explores the two core questions every RecOps leader must confront:

- What’s inevitable as AI continues to reshape how we work,

- And how individuals and teams can prepare to stay relevant, resilient, and ahead of the curve.

Whether you're feeling optimistic or uncertain about the future, this session will offer a grounded perspective on the shifts already happening — and the practical steps you can take now to future-proof your role and continue driving value in an AI-powered landscape.

Richard Cho
10:35 AM - 11:20 AM Forum

Elevating RecOps: Strategic Impact & Future Evolution

Join Samara and Steph as they unpack the executive-level impact of RecOps and share their real stories. This interactive session will have you learning how one team delivered 2x productivity gains and saved $250K+, plus get the exact language to use when talking to Finance, Operations, and Executive leaders. Steph will challenge you to think about the future of RecOps teams and roles, exploring AI integration, new skill sets professionals need, and how the most forward-thinking teams are reimagining how they scale for long-term impact. Expect peer discussions, moments to reflect on your own challenges, and slides you'll actually want to photograph. You'll leave with a clear sense of where your RecOps function stands today and actionable steps you can take back to your team.

Samara Crasilneck
Stephanie Baysinger
11:30 AM - 12:10 PM Forum

Product-Led Framework for a RecOps Transformation

In a time when recruiting operations teams are asked to deliver more value with fewer resources, traditional playbooks fall short. This workshop will introduce a bold reframe: a product-led mindset that reimagines recruiting as a dynamic product—with real users, evolving needs, and outcomes that drive strategy. Join leaders from Roblox as they share practical case studies and insights on transforming RecOps into a proactive, innovative function. From immersive candidate experiences and recruiter automation to streamlined hiring manager workflows and standardized interviews, you’ll be equipped with actionable strategies to build scalable, user-centric systems. No matter where your team is at with this transformation journey, are you ready for the next era of RecOps?

Jason Buss
Stephanie Luu Andre
11:30 AM - 12:10 PM Hub 1

Recruiting Capacity & Headcount Planning

Ever been asked "how many people can we hire this year?" and felt your eye twitch? Join Cathy Liu (Co-Founder, Caro) and Carlos Rodriguez-Munoz (Data Analyst, Recruiting Analytics) as they break down the surprisingly complex answer to this deceptively simple question.

We'll walk through the full journey from forecasting hiring demand to calculating realistic recruiter capacity and why the gap between the two matters more than you think. You'll learn how to forecast demand using net new roles, rollover, and backfills (while avoiding common traps), calculate recruiter productivity based on YOUR internal data instead of misleading external benchmarks, and balance the art and science of capacity planning. We'll show you real examples of what happens when demand exceeds capacity (spoiler: those "lost" hires in January haunt you all year) and give you frameworks to have better conversations with leadership about what's actually achievable. Whether you're trying to right-size your team, justify headcount, or stop feeling perpetually behind on hiring goals, you'll leave with practical approaches you can use immediately.

Cathy Liu
Carlos Rodriguez-Munoz
11:30 AM - 12:10 PM Hub 2

Structured Interviewing 2.0: The Proactive, AI-Powered Approach to Better Hires

Your team probably has structured interviewing practices - debriefs, standardized questions, maybe even rubrics. Recent surveys have revealed a gap: while 90% of organizations have implemented aspects of structured interviewing, most still struggle with inconsistent decision-making and navigating partnerships with hiring managers.

This session focuses on taking a proactive, AI-enabled approach to structured interviewing. You'll learn how AI-powered interview intelligence can diagnose pain points in your hiring process, how to empower your recruiters to leverage those insights, and how to shift decision making throughout your hiring org, leading to healthier collaborations and—most importantly—better hiring decisions.

Katie Wagner
Allison Slater Rasch
12:10 PM - 1:10 PM

Lunch

1:10 PM - 1:40 PM Forum

Humans + Agents: The New Hiring Stack

Great hiring isn’t just about sourcing—it’s about alignment at every step, from finding candidates to calibrating profiles to making confident decisions. Yet this is where many recruiting teams spend the most time and encounter the most friction. High-output companies are showing there’s a better way.

In this session, Metaview co-founder & CEO Siadhal Magos will share why an agentic approach—where AI agents proactively partner with recruiters—is becoming the new standard in hiring.

You’ll leave with pragmatic playbooks inspired by teams at Brex, Deel, and ElevenLabs—organizations embracing more collaborative strategies where humans and AI work side by side. You’ll also learn how to align on candidate profiles from day one, streamline the evaluation process, and scale hiring decisions with greater efficiency and precision.

Metaview
Siadhal Magos
1:45 PM - 2:25 PM Forum

How RecOps & Finance Win Together

Tips & insights for better workforce Recruiting & Finance collaboration Headcount is most company’s biggest investment. But too often, Talent and Finance operate in silos, each with their own systems, data, and goals. The result? Misalignment, inefficiency, and headcount plans that don’t hold up in practice.

In this panel, Tushar Makhija (CEO & Co-Founder at TeamOhana), Viet Nguyen (Head of Global Recruiting Operations at Vercel), and Aaron Solomon (Strategic Finance Manager at Docker) will share practical strategies to bridge the gap and build stronger collaboration across teams. From building a shared source of truth to creating collaborative workflows that drive alignment, they’ll highlight real-world examples of People and Finance teams working together to unlock smarter, faster, and more strategic workforce planning. If you’ve ever struggled to get Finance and Talents teams on the same page, this session is for you.

Tushar Makhija
Aaron Solomon
TeamOhana
Viet Nguyen
1:45 PM - 2:25 PM Hub 1

Fewer Tasks, More Efficiency: AI-Powered Hiring

Imagine your candidate pipeline—without the chaos. Greenhouse product marketing leader Katie Gerard joins Shannon Smith, Senior Talent Acquisition Operations Specialist at West Monroe, for a candid conversation on how teams are approaching AI from a recruiting operations lens—think workflow design, data hygiene, change management, and measurable outcomes. They’ll cut through the hype to share practical ways AI can streamline sourcing, reduce low-signal noise, and improve pipeline quality—without losing the human connection. Expect clear guidance on where AI helps (and where it doesn’t), plus simple guardrails to avoid pitfalls and maintain fairness and transparency. We’ll close with a brief preview of four recent Greenhouse updates that reduce application overload, clean up data, and connect disjointed tools so surfacing the right talent is simpler and your team spends less time on tasks—and more time hiring.

Greenhouse
Shannon Smith
Katie Gerard
1:45 PM - 2:25 PM HUB 2

Beating Candidate Fraud: Insights from Millions of Applications

Remote work and GenAI have accelerated candidate fraud. By 2028, Gartner projects that up to 25% of global applicants could be fake. In this session, David Head (Co-Founder & CEO at Endorsed) will share patterns learned from analyzing millions of applicants across Endorsed’s customer base, detailing fraud sources, variants, detection techniques, and the multi-layer defenses leading companies use.

Endorsed
David Head
2:30 PM - 3:10 PM Forum

AI-First Recruiting: Real-World Use Cases From the Best RecOps Team

Join this practical, no-fluff session about real AI recruiting use cases that are actually delivering results. No theoretical possibilities — just real plays from leading RecOps teams who've figured out how to make AI work for their teams, illustrated via the Gem product. Gem’s Principal Customer Success Manager, Joshua Kaan, works with some of the top RecOps teams in the world and will break down what’s working for them, share firsthand insights, and dive into how they’ve seen AI transform recruiting strategies in real time.

Gem
Joshua Kaan
2:30 PM - 3:10 PM Hub 1

Defining Roles in the New Era of Talent: A Collaborative Workshop

In a shifting hiring landscape shaped by AI, evolving team structures, and changing candidate expectations, talent leaders are being asked to rethink the roles and responsibilities within their organizations. From recruiting coordinators to recruiters and middle management, clarity in responsibilities is critical for efficiency, collaboration, and candidate experience.

This session blends a concise trend overview with a hands-on, collaborative workshop. Attendees will leave with fresh perspectives, peer-driven insights, and a tangible artifact they can bring back to their teams.

Ashby
Olivia Roberts
Shannon Ogborn
2:30 PM - 3:10 PM Hub 2

What Hiring Really Looks Like with AI at CodeSignal

Forget the theory—this is hiring with AI in action. In this session, Kait Trowbridge, Head of People Operations at CodeSignal, will walk you through the company’s own recruiting process. You’ll see real demos, learn the small tweaks that deliver big results, and leave with practical strategies you can use right away.

Kaitlin Trowbridge
CodeSignal
3:10 PM - 3:40 PM

Afternoon Treat

Take a well-deserved break and recharge with something sweet, courtesy of our friends at Ashby. Whether you need a sugar boost, a caffeine fix, or just a few moments to connect with fellow attendees, this treat break is the perfect pause between sessions.

Ashby
3:40 PM - 4:20 PM Forum

Recruiting Benchmarks & Email Outreach Strategies

In this session, Steve Bartel, Co-Founder and CEO of Gem, will share what’s actually working—and what’s not—in recruiting right now. Drawing on analysis of over 140 million applications, 14 million candidates, 1.3 million hires, and 4 million recruiting emails from thousands of Gem customers, Steve will provide a unique, data-driven view of the recruiting landscape.

Gem
Steve Bartel
4:20 PM - 4:30 PM Forum

Day 1 Recap + Awards

Lets recognize our RecOps Award winners and recap key insights and takeaways from the day!

Wahab Owolabi
Tommy Barth
4:30 PM - 5:30 PM Gallery

Cocktail Reception

Sponsored By Talent Llama. Unwind and connect after a packed day of insights and inspiration. Join us for drinks, light bites, and great conversation with fellow RecOps pros. Whether you're debriefing sessions, swapping ideas, or just vibing with new friends—this is your time to relax and celebrate the community.

Talent Llama
6:30 PM - 7:30 PM Fulton Market District

Talent Leaders Dinner

Join TeamOhana & Gem for an intimate dinner with fellow Talent and Recruiting Ops leaders. Enjoy great food, meaningful conversation, and a chance to connect on how teams are streamlining headcount planning and partnering more strategically with Finance.
Space is limited Please RSVP to request an invitation.

Gem
TeamOhana
7:00 AM - 8:00 AM Palmer House Hilton Lobby

Run with Recops

Start Day 2 with fresh air, movement, and meaningful conversation. Run with RecOps is a casual, community-paced group run along Chicago’s scenic Lakefront Trail.
Register & Join the Run! or Learn More

8:30 AM - 9:30 AM Gallery

Continental Breakfast

9:15 AM - 9:30 AM Forum

Day 2 Welcome

Char Delapena
9:15 AM - 10:15 AM Hub 1

Unlocking Storytelling as a Superpower in RecOps

Have you ever struggled to explain the full impact of your work in RecOps?

In this interactive workshop, you’ll learn how to frame something you’ve accomplished in a way that clearly communicates its impact. Using a simple storytelling framework, you’ll craft and practice a short, compelling narrative tailored to an audience that matters to you. You’ll leave with a story you can use right away, and a method you can apply anytime you want your work to resonate.

Jasmine Morano
Jess Felts
10:30 AM - 11:15 AM Forum

AI in Practice

Jared Long
10:30 AM - 11:15 AM Hub 1

Building a Unified RecOps Strategy

In this breakout session, learn how to build a unified strategy that brings Talent Acquisition and Recruiting Operations together - aligned to company priorities and built to deliver for the business. We’ll walk through how to define the right priorities, set OKRs, measure impact, and partner cross-functionally to secure resources and execute with clarity.

Ali Yousaf
10:30 AM - 11:15 AM Hub 2

Enablement Frameworks for AI Adoption

AI will make recruiters worse before it makes them better. Strategies on how to avoid enablement pitfalls

Rachel Wortsman
Kari Robison
11:15 AM - 11:45 AM Gallery

Product Showcase

Explore the latest tools designed to elevate your recruiting operations. Each product offers a hands-on look at innovative solutions, along with time for Q&A and real talk with the creators behind the tools. Whether you’re actively exploring new tech or just curious, this is a great way to see what’s new in the RecOps space.

11:45 AM - 12:25 PM Forum

Welcome to the Desert of Bad Change Management

New systems don’t guarantee results. The real challenge, and opportunity for RecOps, lies in the barren stretch between implementation and ROI: The Desert of Bad Change Management. In this talk, Luke Eaton shares practical strategies for navigating that gap, aligning cross-functional teams, and making sure your tools deliver the value your budget promised.

Luke Eaton
11:45 AM - 12:25 PM Hub 1

Candidate Fraud: What You Don’t Know Can Hurt You

Candidate fraud is becoming more sophisticated—and AI is accelerating both sides of the game. From fake resumes and deepfake interviews to identity misrepresentation and credential spoofing, today’s talent teams are facing new and complex threats. In this revealing session, Ryan from Okta will unpack the current state of candidate fraud, how AI is making it easier to cheat the system, and what RecOps teams can do to stay ahead. You’ll walk away with practical insights, real-world examples, and tactics to help you spot red flags before they compromise your hiring process.

Ruchi Goel
Ryan Colthorp
11:45 AM - 12:25 PM Hub 2

Evolution of Recruiting Metrics & Analytics

Processes and team structures are evolving. This session will explore how the ways we're measuring success and performance are evolving.

What are the key talent metrics that you're measuring now, and how are those being communicated to stakeholders? What should every recruiter, every dept leader be looking at? What are simple things you can do if you don't have the budget to invest in a big BI tool (AI)?

Bernardo Sosa
12:30 PM - 1:30 PM Gallery

Lunch

1:30 PM - 2:15 PM Forum

Roundtable: AI - What's Working & Not Working

AI is no longer a futuristic concept—it’s here, and it’s reshaping how we work every day. But what’s hype, what’s real, and where are the pitfalls? In this interactive roundtable, we’ll set the stage with a high-level look at the AI landscape, including the key differences between AI and automation (think Zapier-style workflows vs. true AI capabilities). From there, we’ll dive into real-world experiences: How recruiting teams are experimenting with AI enablement. What’s working for smaller companies adopting AI in consulting and operations. How to bring stakeholders along on the journey. The legal and compliance questions that can’t be ignored.

Amy Wood
Danielle Belanger
2:15 PM - 2:30 PM Forum

Closing Remarks

Char Delapena